Complaints procedure.

we go to great lengths to ensure a superior service to our clients. however, a client who does have a complaint is kindly requested to contact our complaints manager at compliance@quantrust.com or +31 20 777 9416.

the complaints manager will assess the merit and validity of the complaint and send an acknowledgement of receipt back to the client within two weeks after receiving the complaint, as well as an explanation of the review procedure. if he judges that a complaint is unjustified the client can escalate the complaint and turn to the Financial Services Complaints Tribunal (Kifid), of which we are a member.